Schedule at a Glance

 

Tuesday, July 17

8:00 a.m. - 4:00 p.m.

3:00 p.m. - 4:00 p.m.

Leadership Development Group Council Meeting

3:00 p.m. - 4:00 p.m.

Business Development Committee Meeting

4:00 p.m. - 5:00 p.m.

Team Leaders Orientation with Corteva

5:00 p.m. - 6:30 p.m.

PWIPM Council Meeting
All Women Welcome
Sponsored by

Wednesday, July 18

7:30 a.m. - 11:00 a.m.

Florida Educational Program

8:00 a.m. - 9:30 a.m.

Diversity Committee Meeting

8:00 a.m. - 9:30 a.m.

Marketing to Membership Meeting

9:30 a.m. - 11:00 a.m.

PestVets Committee Meeting

9:30 a.m. - 11:00 a.m.

Technology Committee Meeting

11:00 a.m. - 6:00 p.m.

Academy Registration

11:00 a.m. - Noon

Executive Leadership Program Meeting: 2018-2020 Class

12:30 p.m. - 2:00 p.m.

Academy Rookie Orientation

2:30 p.m. - 3:00 p.m.

Welcome and Introductions

3:00 p.m. - 4:30 p.m.

Team Orientation & Refreshment Break
Sponsored by

4:30 p.m. - 6:00 p.m.

Opening General Session: What I Learned the Day 45 People Quit
How to build a culture where people are inspired, empowered, productive, and loyal
Kristen Hadeed
How can we make someone’s job the best they ever had? How can we give people purpose and meaning in their work, and empower them to step up and make a difference in our organization? How do we create a culture that inspires loyalty and trust, so that when the going gets tough our people stick with us? How can we attract and retain future talent, despite the turnover statistics stacked against us?

In this session, Kristen Hadeed will answer these questions and more as she shares how she transformed her cleaning company after 75% of her workforce quit on the spot. Funny, bold and brutally honest, Kristen challenges traditional approaches to leadership and culture with a simple premise: The work that we do doesn’t matter; it’s how we make people feel while they’re doing that work that makes all the difference.

Kristen will teach you about the ingredients she believes are critical to creating a work environment where people thrive because they know they matter—a place where everyone has the opportunity to be a leader and make an impact. If a cleaning business can do it, your business can do it too.

Sponsored by

6:30 p.m. - 8:00 p.m.

Welcome Reception & Team Building Activity

 

Thursday, July 19

6:00 a.m. - 7:00 a.m.

Up & At Em

7:00 a.m. - 8:30 a.m.

Academy Olympics Event

7:30 a.m. - 8:30 a.m.

Morning Start
Light Breakfast & Coffee
Sponsored by

8:00 a.m. - 11:00 a.m.

Academy Registration

8:30 a.m. - 9:00 a.m.

Refreshment Break
Sponsored by

9:00 a.m. - 9:30 a.m.

Creating a Mobile Workforce
Andy Pfefferkorn
Mobility is the key to an injury free work place! Learn strategies and techniques to keep your work force limber and injury free.

9:45 a.m. - 11:15 a.m.

Learning Labs
Dive deeper into the topics that are meaningful to you! The NPMA Learning Labs give attendees an opportunity to share ideas and gain new perspective on how to better manage their businesses or employees. These are interactive dialogues with other Academy attendees interested in the same topic. Sessions will repeated on Thursday and Friday allowing attendees an opportunity to attend two different topics.
Sponsored by

11:30 a.m. - 1:00 p.m.

Team Task & Networking Lunch
Sponsored by

1:00 p.m. - 2:30 p.m.

General Session: The Hero Effect™ - Creating a Culture of Heroes at Every Level
Kevin Brown
Kevin has a simple philosophy when it comes to leadership. He believes that you are "a leader of one or a leader of none." He believes that leadership begins with mastering self along with the daily habits required to become world class leaders, mentors and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea…we reproduce what we are! In this session, you will learn how to create an environment where people are inspired to be the best version of themselves and deliver world class performance to the people they serve.
Sponsored by

2:30 p.m. - 2:45 p.m.

Refreshment Break
Sponsored by

5:00 p.m. - 8:30 p.m.

Academy Olympics
Dinner Included

 

Friday, July 20

6:00 a.m. - 7:00 a.m.

Up & At Em: Sunrise Yoga

7:00 a.m. - 8:30 a.m.

Academy Olympics Event

7:30 a.m. - 8:30 a.m.

Morning Start
Light Breakfast and Coffee
Sponsored by

9:30 a.m. - 11:00 a.m.

General Session: The Future of Video and How it Affects Sales, Marketing and Customer Service 
Marcus Sheridan
The digital buyer of today has changed business as we know it.  With such rapid change, many organizations are being left behind. In this powerful keynote, Marcus Sheridan will show seven proven steps to turning a traditional organization into a true media powerhouse impacting Sales, Marketing and Customer Service in an unprecedented way. Using examples in the B2B and B2C space, you will see how real companies, just like yours, are not just embracing the digital age, but dominating their industry because of it – ultimately building their brand, business, and bottom line in the process. In this talk attendees will earn how to get buy-in from top to bottom on creating a digital culture, understand the relationship between textual/video content and how it impacts the sales process, and see a step-by-step method of creating a digital culture that involves all departments and gets results as well as improving customer service and experience.

11:00 a.m. - 12:30 p.m.

Learning Labs

Dive deeper into the topics that are meaningful to you! The NPMA Learning Labs give attendees an opportunity to share ideas and gain new perspective on how to better manage their businesses or employees. These are interactive dialogues with other Academy attendees interested in the same topic. Sessions will repeated on Thursday and Friday allowing attendees an opportunity to attend two different topics.
Sponsored by

12:30 p.m. - 2:00 p.m.

Lunch and Group Discussion

2:00 p.m. - 2:30 p.m.

Team Reports and Closing

6:00 p.m. - 9:00 p.m.

Academy Awards & Dinner